1. Agreement and the OrgAtlas service
These Terms of Service (“Terms”) govern access to OrgAtlas, including the desktop application, account application, website, updates, protected services, and support. OrgAtlas is provided and sold by Suppl LLC (“OrgAtlas,” “we,” “us,” or “our”). By creating an account, starting a trial, purchasing a subscription, or using OrgAtlas, you agree to these Terms and the Privacy Policy.
2. Eligibility and authority
You must be at least 18 years old and legally able to enter this agreement. If you use OrgAtlas for an employer or client, you represent that you are authorized to accept these Terms and connect the relevant Salesforce org, files, AI model provider accounts, and systems.
3. Product access and license
Subject to these Terms and an active trial or subscription, Suppl LLC grants you a limited, non-exclusive, non-transferable, revocable right to install and use OrgAtlas for your lawful Salesforce work. OrgAtlas requires an authenticated, server-computed entitlement; it does not use a customer-managed local license key.
You may not resell, sublicense, distribute, reverse engineer, defeat access controls, extract protected rule systems, or use OrgAtlas to build a competing product except where applicable law expressly permits an action that cannot be restricted by contract.
4. Trial, subscription, and billing
Eligible first-time customers may start a 14-day trial during desktop onboarding without providing a credit card. A paid subscription begins only after you affirmatively select a paid plan and provide a valid payment method.
Subscription prices, billing periods, and applicable taxes are displayed before purchase. The price shown at checkout governs your subscription. We may change prices for future subscription periods by providing any notice required by applicable law.
Paid subscriptions automatically renew for successive monthly or annual billing periods, as applicable, until canceled. By starting a paid subscription, you authorize Stripe and Suppl LLC to charge the applicable subscription price and taxes at the beginning of each renewal period until you cancel.
Stripe hosts checkout, invoices, payment-method management, and cancellation. You can cancel through the Stripe-hosted customer portal linked from the OrgAtlas account application. Cancellation normally takes effect at the end of the current paid period.
Fees are nonrefundable except where required by law or where we state otherwise in writing.
5. Customer-owned AI connections and third-party services
OrgAtlas supports customer-selected AI connections and may support authentication through existing third-party subscriptions. AI model provider access, model availability, quotas, prices, retention, security practices, and terms are controlled by those providers and can change independently. You are responsible for ensuring that your use of any AI provider complies with that provider's terms and that you have the right to send any Salesforce data, source code, configuration, or other content you provide to that provider. OrgAtlas does not control or assume responsibility for how a customer-selected AI provider processes, retains, uses, or secures information submitted to it, and does not guarantee that any particular third-party model or subscription will remain available.
Salesforce, Stripe, AI model providers, package registries, and other connected services are third-party services. Their terms apply separately. OrgAtlas is not responsible for the availability, security, accuracy, performance, pricing, policies, outputs, or conduct of third-party services, or for changes those providers make to their services.
6. Your Salesforce org and authorized actions
You are responsible for selecting the correct Salesforce org, maintaining appropriate backups and release procedures, granting only appropriate permissions, reviewing generated work, and deciding whether a change should be deployed or executed. Read-only mode and approval controls reduce risk but do not replace professional review, testing, sandbox use, change management, or Salesforce security practices.
You remain responsible for all actions you approve or authorize OrgAtlas to perform, including deployments, metadata changes, data operations, configuration changes, and other modifications to connected systems.
You are responsible for maintaining appropriate backups, version control, recovery procedures, and Salesforce deployment safeguards before allowing OrgAtlas to modify production or other important environments.
7. AI-generated work
AI output can be incomplete, inaccurate, insecure, or inappropriate for a particular org. You must review and test material output before relying on it or applying it to production. OrgAtlas does not guarantee that generated code, configuration, analysis, documents, or recommendations will be correct, compliant, or suitable for your purpose.
8. Acceptable use
You may not use OrgAtlas to violate law, access an org or system without authorization, interfere with the service, distribute malware, expose another person's confidential data without permission, evade Salesforce or AI model provider limits, or perform activity that creates unreasonable risk to users, systems, or the service.
9. Your content and confidentiality
You retain ownership of your Salesforce projects, prompts, source, business rules, local files, and work products. You grant OrgAtlas only the limited rights necessary to process information through the services you deliberately use, including account, support, and protected-service requests. The Privacy Policy explains the relevant data boundaries.
10. OrgAtlas intellectual property
Suppl LLC and its licensors retain ownership of OrgAtlas, including the desktop application, account services, product design, documentation, trademarks, protected classifiers, rule systems, and related technology. These Terms do not transfer ownership or grant rights beyond the limited product license.
11. Open-source software
OrgAtlas may include or depend on open-source software. Open-source components remain subject to their applicable licenses, and those licenses govern to the extent they expressly supersede these Terms with respect to those components.
12. Feedback
If you provide ideas, suggestions, or feedback about OrgAtlas, you grant Suppl LLC the right to use that feedback without restriction or compensation, provided that doing so does not grant us ownership of your confidential information or other content.
13. Updates, availability, and support
We may update, add, remove, or change features to improve, secure, or maintain OrgAtlas. Planned features are not commitments. Support scope and response times are not guaranteed unless stated in a separate written agreement. We may suspend access when required for security, legal compliance, nonpayment, or material breach.
14. Disclaimer
To the maximum extent permitted by law, OrgAtlas is provided “as is” and “as available.” Suppl LLC disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Some jurisdictions do not allow all disclaimers, so parts of this section may not apply to you.
15. Limitation of liability
To the maximum extent permitted by law, Suppl LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. Suppl LLC's aggregate liability arising out of or relating to OrgAtlas will not exceed the greater of (a) the amount you paid to Suppl LLC for OrgAtlas during the twelve months preceding the event giving rise to the claim or (b) $100. Applicable law may provide rights that cannot be limited.
16. Termination
You may stop using OrgAtlas and cancel your subscription at any time. We may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, or when required by law. Sections that by their nature should survive termination—including ownership, disclaimers, liability limits, and payment obligations—will survive.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Suppl LLC and its officers, employees, and contractors from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful or unauthorized use of OrgAtlas, your violation of these Terms, or your infringement of another person's rights.
18. Governing law and disputes
These Terms are governed by the laws of North Carolina, United States, without regard to conflict-of-law rules. To the extent permitted by law, disputes arising from these Terms or OrgAtlas will be brought in the state or federal courts located in North Carolina. Nothing in these Terms limits a consumer right that cannot lawfully be waived.
19. Changes to these Terms
We may update these Terms as OrgAtlas, connected third-party services, or legal requirements change. The last-updated date identifies the current version. If a material change requires additional notice or consent under applicable law, we will provide it.
20. General terms
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. These Terms, together with the Privacy Policy and any applicable written order or agreement, constitute the entire agreement regarding OrgAtlas and supersede prior agreements or representations concerning the service.
21. Contact
Questions about these Terms can be sent through the OrgAtlas contact page or to hello@orgatlas.ai.